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My app isn't updating

To make sure you have the latest update for your app take the following steps:

iOS

  1. Go to the app store and go to updates tab.
    This will list all your app that have updates ready for them. Check if your app is among them. If it is, update the app.
  2. Make sure your app is closed.
    You can do this by double clicking your home button which will result in all the apps listed in memory. Scroll to the app and swipe up.
    This will close the app completely so that next time you start the app it will load the most recent update 
  3. Start the app and you should have the most recent version

Android

  1.  Go to the play store app and go to 'My apps & games'
    You'll see a list of apps that are ready to update. Check if your app is among them. If it is, update the app.
  2. Most Android phones have a app manager. Open the app manager by tapping the bottom right button. This will show you all the apps you still have running in memory.
    Close the app you want to update by pressing the x button at the top right, or click 'clear all' to close all your apps from memory. (this doesn't delete anything)
  3. Start the app and you should have the most recent version
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